FAQ 

Hit us up via Hello@theprowatch.com if you've got more questions and we'll do our best to answer.

  • What language does ProWatch support?

    ProWatch supports Chinese and English. But users can view notifications in other languages, including English, Chinese, Hebrew, Russian, Arabic, German, Italian etc..

  • Will I be receive and reply Whatsapp, Messenger or text messages?

    User will receive all messages and notifications on their watch.
    Android users can use voice-to-text and standard quick-reply to reply Whatsapp, Messenger and text messages.

  • What are the weights of the watch models?

    68 Grams for all 3 models

  • What is the size of the watch?

    5.50 x 4.50 x 1.39 cm / 2.17 x 1.77 x 0.55 inches

  • How to Pair with iOS

    Open App Store and install WiiWear companion app.
    Turn on Bluetooth settings on your phone. DO NOT use your phone’s Bluetooth menu to configure with ProWatch connection.
    Launch the companion app and create your account using your email, Facebook, or Gmail.
    Scan the QR code on the watch as instructed. The watch will pair within a few seconds. If the watch does not pair after one minute, please long press the QR code and pair the watch manually.
    Follow steps to choose language, location, and other aspects.
    Soon it will finish syncing data between the companion app and watch.
    Enjoy your ProWatch!

  • Can I download apps for the ProWatch ? (Android only)

    We use the Google PlayStore for 3rd-party apps for Android phones. Download WiiWear companion app in your phone first and access the Google Play Store from there. After entering the app store, select any app you like and click download. The downloaded app will sync to your ProWatch automatically.

  • Does ProWatch continuously monitor heart rate ?

    The ProWatch is designed not to monitor your continuously heart rate except for in fitness mode due to power saving consideration. You can turn it on in our “Health” app when you want to check your heart rate in real time. However, when you are using our fitness app and turn to the outdoors running mode, the watch does monitor your heart rate continuously, to help you understand your heart rate conditions during your sports session.

  • Does ProWatch have standalone 3G connectivity?

    Yes, ProWatch is compatible with 3G networks through the SIM card slot on the side of the watch.

  • How long is the battery life?

    ProWatch has a battery capacity of 300mAh and users can turn on power saving mode to lower battery consumption.

  • Is the ProWatch waterproof?

    Water Resistant: ProWatch has a IP rating of 65 which means it is protected from total dust ingress and low pressure water jets from any direction.

    Putting your watch under hot water and submerging your watch in liquid (e.g. swimming or shower) is strongly discouraged.

  • Can I wear ProWatch on both left hand and right hand?

    Yes, the watches can be oriented for both right and left handed users. You decide during initial setup. It can be changed afterwards in Settings> Preference.

  • Can I easily swap my watch band?

    ProWatch features quick release straps. You can swap watch bands without a tool.

  • How can I charge my ProWatch?

    Every ProWatch includes a wireless magnetic ProCharge enabled dock along with a USB charging cable. Charging time is approximately an hour and a half.

  • What is the strap width and length? What wrist sizes does it support?

    Our silicone strap is 20mm width and 248mm length (buckles included). The leather strap is 20mm width and 258mm length (buckles included). The steel strap is 20mm width and 208mm length. The strap is designed easily to change with any other of your favorite watch straps. 

  • How to Pair with Android

    Open Google Play and install the WiiWear companion app.
    Turn on Bluetooth settings on your phone. DO NOT use your phone’s Bluetooth menu to configure with ProWatch connection.
    Launch the companion app and create your account using your email, Facebook, or Gmail.
    Scan the QR code on the watch as instructed. The watch will pair within a few seconds. If the watch does not pair after one minute, please long press the QR code and pair the watch manually.
    Follow steps to choose language, location, and other aspects.
    Soon it will finish syncing data between the companion app and watch.
    Enjoy your ProWatch!

  • Will I be able to view notifications in other languages?

    You will be able to view notifications in other languages, including English, Chinese, Hebrew, Russian, Arabic, etc., however the operating system is currently only available in English and Chinese.

  • What fitness tracking features does ProWatch have?

    The ProWatch offers heart rate monitoring, GPS route tracking, step tracking, speed calculation, calorie burn tracking, goal setting, and sedentary alert reminders.